All purchases are subject to acceptance of the following terms and conditions. To read our full Terms & Conditions please click HERE.
Trade Only. All products and product information available on this website are intended for qualified or training professionals such as hairdressers, beauty therapists, barbers and nail technicians only and are for sale on a strictly business to business basis. Customers should be competent in using the products sold on this website. DSSE will not be held responsible for any injury or damages in unqualified users of our products. We reserve the right to ask for proof of professional status, and refuse the order if we believe the person not to be a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using. Products on this site are not for sale to members of the general public.
Please read the terms and conditions carefully and do not hesitate to contact us if you require further information or clarification. If you do not accept these terms and conditions, please discontinue your purchase.
This website is made available by us, DSE Holdings Pty Ltd (DSSE) and all references to ‘we’ and ‘us’ are to DSSE. All visitors to our website are referred to as ‘you’.
A binding contract for the sale and purchase of goods between you and us will come into effect when you place your order online or directly with us. A confirmation of order and an order reference (invoice) number will be sent to the e-mail address provided by you on the registration form.
We reserve the right to revise at any time the price of goods offered for sale on our website without notice. All orders for goods are subject to availability and DSSE reserves the right to refuse to supply to any individual or company for whatever reason.
All prices are inclusive of GST (10%) and are quoted in Australian dollar.
Payment in full is required prior to the dispatch of goods. We accept PayPal, all major credit cards, cash, ZipPay and direct deposit as our payment methods. We strictly do not accept cheques.
DSSE is happy to accept deposit payments for in stock items, however the maximum time held for orders are 60 days. Failure to pay any monies owed will mean your order will be forfeited and a 20% cancellation fee will be charged.
Deposit payments are non refundable and must be a minimum of 30% of your total order value. Stock is not secured till we receive your deposit payment.
Sign up discount – 10% discount will be applied to regular priced items upon sign up. This discount does not apply to items already on sale.
Pre-ordering your items will either require a deposit of 30% or full payment. Once these payments are finalised, DSSE will place a hold on your items on incoming container deliveries.
All pre-orders are allocated on a first in first served basis from the date of receipt of payment or deposit.
All indicated dates for pre-orders are estimates ONLY (ETA) and cannot be guaranteed. DSSE is not responsible for any direct or indirect costs or losses incurred as a result of delays in arrival of pre-orders.
Custom or special orders
Any items outside of our regular range that are made to order will require a 50% non-refundable deposit. This includes custom colours.
3a. Delivery times and delivery charges
The rates applied on the DSSE website at checkout are calculated based on weight and delivery location and are inclusive of GST.
We aim to dispatch your order as quickly as possible. Orders for in-stock items will normally be processed and dispatched within 1 to 3 working days from our warehouse located in Thomastown, Victoria.
Once dispatched, deliveries can take 1-9 business days in transit depending on your location within Australia. All quoted delivery times are estimates only and cannot be guaranteed.
3b. Redelivery, redirection & added charges
Quoted shipping fees are charged in relation to the initial delivery attempt only. DSSE will dispatch stock by taking into account all information that is provided by clients on their orders to ensure orders are dispatched quickly.
Once items have been dispatched, clients will receive tracking details to the nominated email/phone number on their order. It is the client’s responsibility to ensure their information is correct and they follow their order delivery via the tracking.
Should no one be available to receive the order it will be returned to the nearest courier depot for redelivery.
The Redelivery Charge is a fee of $45.00 (inc. GST) for small orders and $99.00 (inc. GST) for large/bulky orders. This fee is payable prior to the redelivery being approved. Once this fee is paid, we will communicate with our couriers to deliver at a time where someone is available to receive the goods.
Redirection fees will be charged if you wish to change the delivery address after the goods have left our warehouse and are already in transit. This fee is payable prior to the redirection being approved.
Change of address prior to goods leaving our warehouse will incur a $30 (inc. GST) administration fee.
Any order changes after processing will incur a $30 (inc. GST) administration fee.
Splitting an order for delivery: If you wish to split a consignment, freight will be charged based on the individual shipment value of each order. This can be calculated on our website. A $30 admin fee will also be charged to split an order into multiple shipments.
3c. Large Furniture Deliveries
Goods will be sent by our nominated carrier service. DSSE might contact you for further clarification regarding access to your premises and timeframes after your order has been placed.
As we have to rely on third party carriers no delivery dates or particular requests can be guaranteed. Every effort will be made to accommodate all requests but DSSE is not liable for any delays or losses resulting from requests not being followed by our chosen couriers.
3d. Apartment/PO Box Deliveries
DSSE strictly cannot deliver to any apartments or PO Boxes.
For more information on our delivery terms, please click here.
3e. Holding orders in our warehouse location
In stock items can be held in our warehouse for a maximum of 60 Days once a minimum 30% deposit has been made.
If the order is not finalised by the completion of this period, DSSE reserves the right to charge storage fees at $100.00 per week.
FAILURE TO ANSWER/RESPOND to attempts to contact you after this time will lead to your order being cancelled after 3 attempts via email or phone. Orders will be cancelled in line with our cancellation policy and attract a 30% holding fee. Your order will be refunded to your original method of payment minus the fee.
SALE ITEMS STRICTLY, WILL NOT BE HELD.
Refund Policy
DSSE does not offer refunds or exchanges for ‘change of mind’. Once your order has been delivered we will not accept any return of products.
Can I cancel an order?
Please keep in mind that when you order items and pay a deposit they are put aside for you and we are unable to sell these to other clients. Cancelling your order puts us, as a business in a difficult position.
If you notify us in writing via email [email protected] within 24 hours (including weekends) of placing your order we will process a full refund minus a $30 admin fee.
Any cancellation after 24 hours will incur a 30% cancellation fee.
Cancellations made after the dispatch of your order, but prior to it’s delivery, will need to be returned at the customer’s cost. You will receive a refund of the product minus a 30% restocking fee once the product has been returned to our warehouse.
All custom order cancellations will result in the loss of the original 50% non refundable deposit.
What about Pre-Orders or Back-orders?
Pre-ordered items are allocated to clients as soon as a sale is finalised. This means we remove it from sale and are unable to sell it to other clients. For this reason, all pre-order cancellations will be treated the same as a regular order cancellation and the 30% cancellation fee will apply.
We understand that sometimes delays in incoming shipments can lead to the need to cancel orders. All dates are only estimates and cannot be guaranteed. Any orders that need to be cancelled if the original arrival date has passed by 3 weeks of more will receive a full refund.
Returns Policy
Returned goods will only be accepted where a written returns authorisation has been given by DSSE management. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier, as the company accepts no responsibility for lost parcels.
Goods which are given free, as part of an offer, are not exchangeable or refundable unless the full offer is returned, subject to normal terms and conditions.
Stripe (credit cards) refunds
Any refunds approved for any orders made through our Stripe payment gateway will incur a 2% fee of the total money to be refunded. An admin fee of $30.00 will also be charged.
Product descriptions
In describing the products available on our website, we attempt to be as accurate as possible. All information is correct at time of publishing. DSSE, however, does not warrant that products descriptions or other content of this website is accurate, complete or error-free.
Tax and other charges
We charge 10% GST on all orders.
Warranty
DSSE PROVIDES A BACK TO BASE WARRANTY TO THE ORIGINAL PURCHASER FROM THE DATE OF DELIVERY. TERMS AND CONDITIONS ARE AS FOLLOWS:
It is your responsibility to inspect the goods immediately upon receipt and contact us strictly within 7 days in writing at [email protected] for any damage or missing items.
You have the right to reject delivery of any goods that may not be deemed acceptable.
Any claims after 7 days will strictly not be accepted and any shortage, shipping damage, missing items or other post manufacturing deficiency will be deemed to have occurred after delivery to you.
The above is in direct relation to delivery damage or missing items only and does not override your rights under consumer law in relation to faulty products.
WARRANTY LIMITATIONS
DSSE shall not, under any circumstances, be liable for abuse, misuse, alteration, improper maintenance, unauthorized repair, any acts of nature, such as fire, water damage, freezing, etc.
Normal wear and tear, including discoloration, fading, chipping, tearing, stretching and rusting are not covered under this warranty. In addition, light bulbs and electrical fuses are not covered under this warranty.
2a. DSSE reserves the right to replace any discontinued item with a similar comparable item.
2b. A licensed plumber must perform all installations for plumbing related equipment. Failure to do so will void this warranty. Documentation must be provided to DSSE for all plumbing related warranty issues.
2c. Upon discovering a defect, the customer shall discontinue use of defective items to prevent further damage. Continuing to use a defective item and causing further damage will void this warranty.
2d. This warranty is limited to the actual item. DSSE is not responsible for any costs associated with loss of use, loss of business revenue, or any other perceived or actual losses associated with the defective item.
2e. In the event that the customer is unable or unwilling to return the defective item or part to DSSE for repairs, all future warranty for said item will be voided.
2f. DSSE will make every effort to repair or replace defective items and/or parts in a reasonable, timely manner. However, claim processing times, locating parts and shipping transit times will vary. DSSE makes no guarantees as to the immediate availability of necessary parts and/or technicians. If the customer requires an immediate replacement and is unwilling to wait for the normal warranty claim process, DSSE will provide a replacement item for purchase at a 10% discount.
2g. After expiration of this warranty period, DSSE may provide replacement parts for purchase. The customer is responsible for locating and hiring a suitable technician to make necessary repairs. DSSE makes no guarantees as to the immediate availability of necessary parts. Parts are sold without warranty.
2h. All power equipment sold by DSSE is intended to be used in Australia with a standard 230v outlet. Using a voltage converter or a different voltage outlet will void this warranty. All power equipment should be used in conjunction with a proper surge protector. All electrical malfunctions caused by a power surge will void this warranty.
2i. Customers outside Australia will be responsible for all shipping costs associated with warranty claims.
REQUIRED MAINTENANCE
Proper cleaning and making sure all fasteners are tightened must be performed regularly. Check and tighten all bolts, screws and knobs every (4) months on salon chairs.
Regular dusting with a damp, clean cloth and the use of appropriate cleaning and protection products performed every (4) months.
Soiled areas of upholstery should immediately be cleaned with appropriate cleaners. Do not use any cleaners that contain alcohol, kerosene, silicon and/or solvents.
TO MAKE A CLAIM
Claims under this warranty will require dated proof of purchase, the product tracking number and receipt of the registered warranty, plus photographic images to support the claim. If you warranty claim is deemed to require repair we will send out parts to replace damages at our cost. The claim should be made promptly following the discovery of any alleged defect.
Transportation to and from the retailer is the responsibility of the purchaser, including loss of time and packing.
Disclaimer
OTHER THAN AS EXPRESSLY SET OUT IN THESE CONDITIONS, DSSE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED OR SUPPLIED ON THIS WEBSITE. DSSE AND THE HOSTS OF THIS WEBSITE, THEREFORE, EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED TO THE EXTENT PERMITTED BY LAW INCLUDING BUT NO LIMITED TO WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT OF THIS SERVICE, OUR PRODUCTS OR ANY MATERIALS.
EXCEPT IN RESPECT OF PERSONAL INJURY ARISING FROM NEGLIGENCE, DSSE AND THE HOSTS OF THIS WEBSITE HEREBY EXCLUDE LIABILITY FOR ANY CLAIMS, LOSSES, DEMANDS OR DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT OF ANY INFORMATION AND/OR SERVICES AND/OR PRODUCTS PROVIDED ON OR THROUGH THE WEBSITE INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGES, COMPENSATORY DAMAGES OR LOSS OF PROFITS OR DATA WHETHER BASED ON A BREACH OF CONTRACT OR WARRANTY, DEFICIT OR TORT (INCLUDING NEGLIGENCE) PRODUCT LIABILITY OR OTHERWISE.
Force Majeure
Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.
Intellectual Property Rights
The content of the DSSE site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the DSSE site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the DSSE site without written permission from DSSE.
Termination
We reserve the right to terminate immediately your ability to use any of our internet services at any time.
General
These terms and conditions of purchase constitute the entire agreement between us, and you relating to the purchase of our products and supersedes all other agreements or understandings between us and you.
Failure or neglect on our part to enforce at any time any of the provisions in these terms and conditions shall not be construed nor shall be deemed to be a waiver of our rights hereunder nor in any way effect the validity of the whole or any part of these terms and conditions nor prejudice our rights to take subsequent action. If any provision in these terms and conditions is deemed to be illegal or unenforceable by any competent authority such terms and conditions shall to that extent be severed from the rest of the provision of these terms and conditions which will remain in full force and effect. We will not be liable for any failure or delay in performing our obligations due to circumstances beyond its reasonable control.
Our contact information
If you have any questions regarding our products, require clarification on these terms and conditions or need to contact us for any other reason, please contact us by email, [email protected] or by writing to us at DSSE 22 Inglewood Drive, Thomastown VIC 3074 (Registered Office). ABN Number 92 629 172 550.
Your access to the DSSE website confirms that you have adequately and fully understood the above, and that you fully agree to these terms.